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Return Policy

What Is Your Return Policy?

Returns are accepted within five (5) business days for a refund or within thirty (30) days for an exchange or store credit. For transactions made in cash or by check, refunds will be issued in check form. Credit card transactions will be credited back to the card originally used.

Exceptions to this policy are the following:

  • Designer Settings and Designer Wedding Bands
  • Diamond Eternity Bands ordered for a finger size smaller than
  • 5 or larger than 7.
  • Any Engagement Ring Setting special ordered and made to fit a customers pre-existing diamond.

Due to the special nature of these items, we cannot accept these for return. "Designer" is considered any item that we sell made by A. Jaffe, Parade, Tacori, Verragio, Belle Etoile, Danhov, Martin Flyer, Michael M, Natalie K, or Forevermark .

Where Do I Send My Return Or Exchange?

Please remember to call us first to obtain an RA# for your return or exchange. Packages sent to us for return or exchange without an RA# visible on the outside of the box will be refused. Please send your return or exchange to:

Capri
3111 West Chandler Blvd,
Suite 2178
Chandler, AZ 85226

Can I Return a Pre-Owned Watch?

Pre-Owned Watches are fully refundable within three days from receipt of delivery. The watch must not be worn or sized and must be in the same condition as when sold. The watch must be accompanied by all boxes, tags and paper work that came with it.

Does Capri Jewelers AZ Allow Comparison Purchasing?

In order to give our customers the best pricing, we do not allow comparison purchasing. Comparison purchasing is the act of ordering two or more of the same, or similar item, and then only keeping one of them. If you are unsure, or have detailed questions about a particular item, please call one of our customer service representatives for expert help.

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