Returns & Exchanges
Shipping & Handling
Although we make every effort to keep the inventory on our website up to date, it is possible for a loose diamond to be sold before we are able to remove it from our site. In the unlikely event that this happens and you purchase a diamond that has become unavailable, we will immediately contact you and give you the option to order a similar diamond or cancel the order altogether.
Item Pricing & Availability
We make every effort to keep our inventory up to date and accurate. Although unlikely, it is possible that an item's price can change (due to the fluctuating metal and diamond market), and we reserve the right to modify the price of the sale, or void it altogether, if the customer doesn't want to purchase at the new price. In addition, it is also possible for an item to become unavailable before we get a chance to remove it from our site, and if this happens, we reserve the right to void the sale.
Do You Charge Sales Tax?
Sales tax is charged only to states where CapriJewelersAZ.com has a physical presence. Currently this is only in Arizona.
What Payment Options Do You Accept?
We accept the following credit cards online: Visa, Master Card, American Express and Discover. You also have the option to stop by at one of our locations and make the purchase using your credit card or via easy and fast financing program.
How Can I Track My Order?
You will receive an order confirmation by email once your order has been successfully transmitted. In addition, a shipping confirmation email will be sent once your order has shipped. This confirmation will include the tracking number for your package. You may check the status of your order at anytime by clicking the "My Account" link at the top of any page. Simply login with your username and password and then you will be able to see what stage your order is in.
How Can I Modify My Order?
Please call us immediately at 1-888-670-3778 if you want to make any changes to your order.
The security of our customer's personal information is very important to us here at Capri Jewelers. Your information is protected both online and off-line. Your name and address are used to set up your account and to process your order. This information is never sold to any 3rd parties. The only time that we will disclose personal information is if law requires us.
Returns & Exchanges
What Is Your Return Policy?
Returns are accepted within five (5) business days for a refund or within thirty (30) days for an exchange or store credit. For transactions made in cash or by check, refunds will be issued in check form. Credit card transactions will be credited back to the card originally used.
Exceptions to this policy are the following:
- Designer Settings and Designer Wedding Bands
- Diamond Eternity Bands ordered for a finger size smaller than
- 5 or larger than 7.
- Any Engagement Ring Setting special ordered and made to fit a customers pre-existing diamond.
Due to the special nature of these items, we cannot accept these for return. "Designer" is considered any item that we sell made by A. Jaffe, Parade, Tacori, Verragio, Belle Etoile, Danhov, Martin Flyer, Michael M, Natalie K, or Forevermark .
Where Do I Send My Return Or Exchange?
Please remember to call us first to obtain an RA# for your return or exchange. Packages sent to us for return or exchange without an RA# visible on the outside of the box will be refused. Please send your return or exchange to:
3111 West Chandler Blvd,
Chandler, AZ 85226
Can I Return a Pre-Owned Watch?
Pre-Owned Watches are fully refundable within three days from receipt of delivery. The watch must not be worn or sized and must be in the same condition as when sold. The watch must be accompanied by all boxes, tags and paper work that came with it.
Does Capri Jewelers AZ Allow Comparison Purchasing?
In order to give our customers the best pricing, we do not allow comparison purchasing. Comparison purchasing is the act of ordering two or more of the same, or similar item, and then only keeping one of them. If you are unsure, or have detailed questions about a particular item, please call one of our customer service representatives for expert help.
Shipping & Handling
Do You Charge For Shipping?
All orders placed on Caprijewelersaz.com always include FREE shipping.
Which Shipping Carrier Do You Use?
All purchases from Caprijewelersaz.com are shipped free of charge! Orders under $500 are shipped via USPS priority Mail and orders over $500 are shipped overnight via either FedEx or UPS. Orders over $1,000 must be shipped to a verified address on file with your credit card company. Finally, orders over $30,000 are shipped either via USPS Express Mail, FedeEx overnight or UPS Next Day service. A signature is required at the time of delivery, so be sure someone is home to accept the package.
Do You Ship To PO Box And Outside The United States?
To ensure secure delivery of your order, CapriJewelersAZ.com does not ship to P.O. Boxes. At present, we only ship within United States.
I Hope To Keep My Purchase A Surprise!
We realize jewelry is often purchased as a surprise and we'll help you to keep the secret as best we can. We allow you to ship to an address other than your billing address. All we ask is that for orders over $500, you have the alternative shipping address on file with your credit card company. To do this, simply call the 800 number on the back of your card and tell them you would like to add an alternative shipping address to your account. Alternatively, if you are in Phoenix, AZ you can stop by any of our store locations and complete your purchase.
Store Hours & Directions
Monday to Saturday: 10:00 AM - 9:00 PM
Sunday: 11:00 AM - 6:00 PM
Arizona Mills Mall
5000 South Arizona Mills Circle
Tempe, AZ 85282
Chandler Fashion Center
Upper level, Suite 2178
3111 West Chandler Boulevard
Chandler, AZ 85226
Contact Customer Service
Why Do I Need To Register?
You only need to register on our site if you are making a purchase. By registering you are initiating an account that only you may access. You can access your account by using your email address and a password that you have created. If you are signed up on our mailing list, this does not mean that you are registered. By creating an account, you also have the ability to save jewelry and loose diamonds to your wishlist and easily access them from any computer by logging in with your email address and password.
How Do I Register?
Simply click on the "My Account" link at the top of any page, where you will be provided with a direct link that will walk you through the process. If you have never purchased from us before, you must register with us to place an order. If you already have items in your shopping bag and are ready to purchase them, simply click on "Checkout", and the following page will allow you to register.
What If I Forget My Password?
You can always have your password emailed to you by clicking on the "My Account" link, which is located on the top of every page throughout our site.